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A rule to live by: I won't use anything I can't explain in five minutes. (Philip Crosby) Related concepts: won't anything explain can't minutes |
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Being convinced one knows the whole story is the surest way to fail. (Philip Crosby) Related concepts: being knows convinced surest story |
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Change should be a friend. It should happen by plan, not by accident. (Philip Crosby) Related concepts: change should should plan happen |
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Eliminating what is not wanted or needed is profitable in itself. (Philip Crosby) Related concepts: itself needed profitable wanted |
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. (Philip Crosby) Related concepts: planning certain certain world change |
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In a true zero-defects approach, there are no unimportant items. (Philip Crosby) Related concepts: unimportant approach items zero-defects |
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Just being honest is not enough. The essential ingredient is executive integrity. (Philip Crosby) Related concepts: executive essential ingredient being honest |
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Making a wrong decision is understandable. Refusing to search continually for learning is not. (Philip Crosby) Related concepts: search refusing understandable making decision |
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Quality has to be caused, not controlled. (Philip Crosby) Related concepts: controlled caused quality |
